Privacy · Effective November 8, 2026
Privacy notice
This notice covers TryHair for Wix, its pilot cloud service and these Wix information pages. The consumer website, Shopify integration and WooCommerce integration have separate notices.
Who we are
TryHair.ai operates this service. Contact contact@tryhair.ai for privacy questions and requests. Merchants control their storefront, product content and decision to offer try-on. TryHair processes images to provide the requested preview and maintains operational records for security, usage enforcement and support. Merchants needing specific data-processing terms should contact us before sending shopper data.
Information processed
- Installation and product context: verified Wix installation identity, product identifier, product name and the product main-image URL. Server-side credentials authorize the service to obtain product context; they are not delivered to shoppers.
- Images: the shopper photo, the product main image, and the generated result. Images can contain faces and personal information. Use only photos you are authorized to submit.
- Browser identifier: the widget stores a random visitor identifier in localStorage under
wix-tryhair-visitor. The server derives a store-scoped hash for usage enforcement. This is pseudonymous data, not proof of a person’s identity. - Service records: hashed record identifiers, image hashes, successful-usage counts, validation timestamps, request status, concurrency reservations and display confirmations.
- Operational and support data: service logs can contain timestamps, request identifiers, status codes, network/request metadata and failure codes. Support messages contain the information you choose to send.
When images leave the device
Opening the dialog can cause the service to retrieve and validate the product main image. Choosing a local shopper photo previews and prepares it in the browser; the shopper photo is sent for processing when Generate is selected. The cloud service receives the prepared photo and product image, validates them and sends the required images to Google Cloud Vertex AI for generation. The result is returned to the browser.
The service uses face detection and image geometry to assess whether a photo is suitable. It is not designed to identify people or build a face-recognition identity database. Downloading a result saves a copy under the shopper’s control. Camera access is subject to browser permission.
Storage and retention
The current application processes shopper and result images transiently and does not intentionally archive image files in its application database or an image-storage bucket. Closing the dialog releases local photo/result references and stops an active camera stream. This does not erase a downloaded copy, previously transmitted data or records held by a processor.
Pseudonymous usage, request, installation-related and security records can outlast the seven-day allowance window. A quota reset is not deletion. The current implementation does not establish a verified automatic deletion period for all records or infrastructure logs; we do not promise a fixed erasure deadline. Contact us for a retention or deletion request. Necessary security, legal or dispute records may be retained where applicable.
Processors and sharing
Wix supplies authorized site/product context. Google Cloud provides hosting, database and AI processing, including Vertex AI. These providers handle data under their applicable terms, settings and policies. TryHair’s transient image handling is not a promise about every provider’s logging or retention. The current service uses US-region hosting with an AI endpoint whose processing location may differ; cross-border processing may occur.
We do not sell shopper photos or use them to build a TryHair training dataset. This statement does not replace the cloud provider’s applicable terms. We may disclose information to service providers, for lawful requests or to protect the service. No advertising tracker is added by these static Wix information pages; the main website, Wix storefront and hosting infrastructure may have their own processing.
Your choices
You can choose not to upload or generate, decline camera permission, close the panel and contact the merchant or TryHair for access, correction or deletion requests. Removing the local identifier does not delete server records. Merchants should explain the service and meet applicable notice, consent and lawful-processing requirements before enabling it. Do not upload a child’s image without the authority and permissions required by law.
Security and changes
The service uses HTTPS, verified installation authorization, scoped generation sessions and an authenticated private AI service. No system can guarantee absolute security. We will update this notice when the Wix service materially changes; the effective date appears above.