Help center
Let’s get your preview working.
Contact contact@tryhair.ai for Wix setup and support.
Include the public site URL, affected product URL, browser/device, approximate time and time zone, and the visible error text. Send a screenshot only if it does not expose a shopper’s photo or other private information. Do not email selfies, passwords, tokens, API keys or payment information.
Common questions
Try On is missing or misplaced
Confirm the site is published, the authorized TryHair component remains installed and its settings show a connected script. New installations connect the script automatically. For an older support-assisted pilot only, also check its manual Product Page Custom Code entry. Open a supported product with an image. If you changed the gallery or layout, send support the public product URL so placement can be checked.
The wig photo is rejected
Use a clear product image showing one wig or hairstyle. Multiple wigs, multiple styles and unsuitable views can be rejected. Wix uses the same validation flow as the Shopify integration; acceptance still depends on the image and model response.
My photo cannot be used
Choose a clear front-facing photo of one person. Ensure the face is large enough and unobstructed. Use JPG, PNG or WebP within the size limits in the guide.
Generation fails or the connection drops
Read the displayed message, check your connection and retry with Generate. If the product check offers Try again, use that action first. Failed generation does not consume a successful try-on, but a server-completed result can count if delivery is interrupted. Contact support if failures persist.
The camera does not open
Camera access depends on HTTPS, browser support and your permission. Choose a photo instead if camera access is unavailable. Physical mobile-device camera compatibility has not yet been fully verified.
Why does the dialog show no try-ons remaining?
The visitor allowance is seven successful generations per store per seven-day window. The dialog shows an estimated reset interval after the allowance is used. Clearing storage is not a supported way to bypass limits.
Can I switch wig colors or use another gallery photo?
The current Wix version uses the product’s main image and does not include recoloring or gallery-image selection.
Privacy and removal requests
Email the same address with “Wix privacy” in the subject. Tell us the site and approximate time involved; do not send the original selfie. We may need to verify your authority before changing or deleting installation-related data.