WooCommerce · independent cloud integration
Support for your store.
Contact contact@tryhair.ai for installation, connection, usage or privacy questions.
Include “WooCommerce” in the subject, your public store URL, plugin version, WordPress/WooCommerce/PHP versions, the approximate time and timezone, and the visible error code. A redacted screenshot can help.
Common questions
The store cannot connect
Check the canonical WordPress address, public HTTPS, outbound connectivity, REST availability and WAF rules. Localhost requires existing development authorization. Copied or renamed stores need support to reconcile their original identity.
There is no Try On button
Check that the plugin and WooCommerce are active, the product is published, TryHair is enabled, and a usable product image exists. Clear the site's front-end cache. Include the theme and gallery extension names if it still fails.
A portrait or wig image is rejected
Try a clear, front-facing portrait with one visible face and an unobstructed wig product image. Validation failure does not consume a successful try-on.
A request timed out
The server may still be processing. Do not repeatedly start new requests. Check usage and retry later. A successful server generation can count even if the browser failed to display it; an unconfirmed timeout does not by itself prove either success or cancellation.
The available allowance looks lower than expected
In-progress requests reserve credits. Reservations expire after up to 15 minutes if no final result is recorded. Reconnecting does not grant another allowance. Additional sites under the same registered domain may be ineligible for duplicate Free credits.
How do I buy or change a plan?
You cannot purchase or switch paid plans yet. The pricing page describes proposed terms while Marketplace and Billing review are pending.
Privacy and security requests
Email the same address with “WC Privacy” or “WC Security” in the subject. Describe the request and affected store without attaching personal photographs or secrets. We may need to verify your authority before changing or deleting store-scoped records.
No response-time SLA is currently advertised.